PRIVACY NOTICE

Last modified: Dec 11, 2024

At Evolvechat, we take your privacy very seriously.

Introduction

Evolvechat Yapay Zeka Teknolojileri Ticaret Anonim Şirketi (“Evolvechat”) makes it easy for companies worldwide to build AI-powered chat applications and integrate AI support solutions for their communities. Our product, llmwizard, leverages cutting-edge generative AI to enhance user support experiences.

Respecting and protecting your privacy is fundamental to our operations. We believe that strong, lasting relationships are built on mutual trust and transparency. This Privacy Notice explains how we process your personal data in connection with our websites (including llmwizard.com), customer dashboards, chatbot functionalities, integrations, and any related services, products, or platforms we provide (collectively, the “Services”). If you have any questions or concerns about how we handle your personal data, please contact us at [email protected]. We want you to be fully informed about how we collect, use, and share your information.

Controller and Processor Roles

For purposes of data protection laws (including the EU’s General Data Protection Regulation, “GDPR”), Evolvechat is the Data Controller of personal information processed in connection with your use of the Services. This means we are responsible for determining how and why your personal information is processed.

If you are an end-user of our customers (i.e., you interact with llmwizard via our customers’ implementations), our customers may be the Data Controllers of certain personal information you provide. In such cases, Evolvechat acts as a Data Processor on behalf of its customers, and the customers are responsible for obtaining the necessary consents from you to process your personal data.

When Does This Privacy Notice Apply?

This Privacy Notice applies when ;

  • you visit or interact with our websites Services, and integrated platformsyou visit or interact with our websites Services, and integrated platforms
  • when you purchase and use our Services
  • subscribe to newsletters
  • participate in events
  • contact our support team
  • or otherwise engage with Evolvechat in your capacity as a user, customer, partner, or other party.

Certain jurisdictions may require additional disclosures. If you reside in such a jurisdiction, please review the jurisdiction-specific sections at the end of this Notice.

What is Personal Information?

Personal information” refers to any data that identifies, relates to, or can be linked directly or indirectly to an individual (or, where applicable, a household).

Because Evolvechat is a global company, this Privacy Notice may be updated to reflect changes in the law, new services, or additional functionalities. Please review it periodically. By continuing to use our Services, you acknowledge the current version of this Notice.

Our Collection and Use of Personal Information

Information You Provide Directly

  • Contact Information: Such as your name, business email, postal address, employer, job title, phone number, and country. We use this to fulfill your requests, provide Services, and communicate effectively.
  • Account Information: Such as your email address, user ID, and password to administer your account and provide the requested Services.
  • Payment Information: We use third-party payment processors (e.g., Iyzico) for transactions. We do not store your full credit card details; those are handled directly by the payment processor.
  • Inquiry and Communications: If you contact us (e.g., requesting demos, sending us emails), we process the information you provide to respond and improve our Services.
  • Service-Related Content: For customers who connect documentation, tutorials, or other resources to llmwizard, we process that data to improve the knowledge base and chatbot responses.
  • User Content: Includes files, documents, images, videos, and messages you upload or transmit through the Services. We use this content to operate and enhance the Services.
  • Feedback: Feedback, ratings, or testimonials help us understand how to improve our products and inform you about updates.

Automatically Collected Information

  • Log Data: Such as IP address, device type, browser version, referring page, and timestamps.
  • Analytics Data: Pages visited, links clicked, time spent on our Services, and related usage information.
  • Location Data: General geographic location derived from IP addresses.
  • Other Data: Interactions with emails, features used, and other behavioral information.

This automatically collected data helps us improve performance, analyze trends, monitor usage, and enhance security.

Google Integration

If llmwizard interacts with Google APIs (e.g., reCAPTCHA), Evolvechat will adhere to Google’s limited use requirements. We do not use Google-sourced data for advertising purposes without your consent.

How We Use Personal Information

We may use personal information to:

  • Fulfill contractual obligations and provide requested Services
  • Manage our business operations
  • Communicate with you, including marketing (where permitted by law)
  • Improve and personalize the Services and user experience
  • Conduct analytics, research, and development
  • Provide customer support
  • Protect the integrity and security of our systems and Services
  • Comply with legal obligations and respond to lawful requests
  • Enforce our Terms of Service and rights
  • Carry out any other lawful purpose or purpose you consent to

Legal Bases for Processing

Depending on your location, we may rely on the following legal bases to process your personal information:

  • Your consent (where required)
  • Performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate interests, such as improving Services or ensuring security, provided these interests are not overridden by your rights and freedoms.

Sharing and Disclosure of Personal Information

We may share personal information with:

  • Your Employer/Company: If you use llmwizard through your organization, we may share information with them.
  • Our Customers: If you interact with llmwizard as an end-user of a customer’s implementation, we may share relevant information with that customer.
  • Service Providers and Partners: Including analytics, hosting, payment processing, marketing, and IT support providers who process data on our behalf.
  • Language Model Providers: We use third-party AI models to generate responses. We implement measures to protect any personal data processed by these models.
  • Business Transactions: In the event of a merger, acquisition, restructuring, or bankruptcy, your data may be transferred as part of that process.
  • Legal Obligations and Rights:To comply with applicable laws, respond to legal processes, or protect the rights, property, or safety of Evolvechat, our users, or others.
  • With Your Consent or Direction: We may share your information publicly or with specific third parties at your request.

International Data Transfers

Your data may be processed in countries other than your own. We implement appropriate safeguards (such as Standard Contractual Clauses and organizational measures) for cross-border data transfers to ensure your information remains protected.

Data Retention

We retain personal information as needed to fulfill the purposes for which it was collected, or as required by law. Criteria include:

  • Duration of your account or usage
  • Contractual and legal obligations
  • Statute of limitations for legal claims

Data Security

We use appropriate technical and organizational measures to protect your data. While no system can guarantee absolute security, we strive to minimize risks like unauthorized access, alteration, or loss. If you suspect any security issues, please contact the Evolvechat Privacy Office at [email protected].

Accuracy of Data

Please ensure that any information you provide is accurate and up to date. If you provide data about third parties, you must do so lawfully and with their knowledge and consent.

Third-Party Data Collection and Online Advertising

We may receive personal information from third parties, such as analytics or marketing partners. We may combine this with other data we hold to improve our Services and marketing outreach. You can opt-out of receiving marketing communications by following unsubscribe instructions in the emails we send or by contacting us.

We may use cookies and similar technologies. By using llmwizard, you consent to our use of cookies for essential functionality like Google reCAPTCHA. For more information on controlling cookies, please see the “Control Over Your Information” section.

Control Over Your Information

  • Email Preferences: Unsubscribe from marketing emails by using the link provided in the message.
  • Modifying/Deleting Your Information: Contact us at [email protected] to request updates or deletions of your data. We will attempt to comply where feasible.
  • Cookies: You can clear cookies from your browser. If you do so, some Services may not function properly.

Consent

Where required by law, we obtain your consent before collecting or using your data. You can withdraw your consent at any time by contacting us at [email protected].

Children’s Personal Information

Our Services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us so we can delete it.

Links to Third-Party Websites

Our Services may contain links to external websites. We are not responsible for their privacy practices. Please review their privacy policies before providing your personal data.

Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, rectify, or erase your personal data
  • Restrict or object to data processing
  • Data portability
  • Withdraw consent
  • Lodge a complaint with a supervisory authority

Contact us at [email protected] to exercise your rights.For EU residents, you may lodge a complaint with your local data protection authority.

Updates to This Privacy Notice

We may update this Privacy Notice from time to time. Changes will be posted on this page with an updated “Last modified” date. If changes are material, we will provide a more prominent notice. Your continued use of the Services following changes indicates acceptance of the updated Notice.

Contact Us

If you have questions or requests regarding this Privacy Notice, please email us at [email protected]. You may also reach us at:

Evolvechat Yapay Zeka Teknolojileri Ticaret Anonim Şirketi GULBAHCE MAH. GULBAHCE CAD. IYTE TEKNOPARK IZMIR A9 BINASI NO: 1 /44 IC KAPI NO: 28 URLA/ IZMIR/ TURKEY

Tel: +90 850 2119344

US State Jurisdiction Specific Privacy Notices California (CCPA/CPRA) & Virginia (VCDPA)

If you are a resident of California or Virginia, you may have additional rights under local laws, such as the right to know, access, correct, delete, or object to certain uses of personal information. For more details and instructions on how to exercise these rights, please refer to the addendums specific to your state at the end of this Notice.

Do Not Sell or Share Personal Information

We do not sell personal information. If we engage in activities considered “sharing” under state laws, we will provide you with a means to opt out.

By using llmwizard and our Services, you acknowledge and agree to this Privacy Notice.